The purpose of this privacy policy is to provide you with information on what personal data are processed by Florence SPA, purposes of processing of the personal data, recipients of personal data, duration of storage and protection of personal data as well as your rights with regards to personal data processing.

 

WHO IS THE PERSONAL DATA PROCESSING CONTROLLER?

Controller of your personal data processing will be FLORENCE SPA , unified registration No. 52103097941, address: Konradu 12, Marupe, LV-2167, Latvia. Contact: +371 2000 3344,      e-mail: info@florence.lv

 

WHAT PERSONAL DATA DO WE PROCESS?

We may process the following your personal data:

  • identification data (name, surname, date of birth, personal identity number);

  • contact information data (e-mail address, telephone number);

  • health data, required for safe and individual provision of services (information on weight, height, pregnancy, surgeries performed, health status and health issues, including allergies, injuries, as well as use of medicinal products and medical devices);

  • data on the business relations (start and end date of customer and other relations, purchase history, payment means data, subscription data, feedbacks and complaints and correspondence in relation to the above mentioned);

  • Campaigns and marketing activities sent to you and use thereof;

  • Technical data sent from your devices (such as, computers and mobile devices) as well as information related to cookies and other similar technologies;

  • e-mail and chat correspondence, history of other kind of communication;

  • other personal data that we have to process in accordance with the requirements of regulatory enactments or that you submit to us pursuant to your own initiative.

 

HOW TO WE COLLECT YOUR PERSONAL DATA?

Mostly we collect your personal data, if you submit them to us verbally, in writing or on our website www.florence.lv. In certain cases we may collect your personal data also from third persons, for example, if you have given consent for that.

WHEN AND FOR WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA?

We process your personal data only if we have at least one of the legal grounds for personal data processing - your consent, our legitimate interests, personal data are required for conclusion and fulfilment of a contract or for performance of duties provided for in regulatory enactments.

Our legitimate interests are to perform our principal activity, ensuring as broad as possible and customized range of products and services to you. Within the framework of our legitimate interests we perform activities for promotion of sale of products and services, including by sending marketing notices, implementing promotions, lotteries, performing customer surveys etc. Out interest is to protect our rights and interests, for example, if you have submitted a complaint regarding our products or services and quality thereof. Besides, our interests include also to prevent and detect criminal offences with regards to our property and the property of our customers, vitally important interests, including life and health, as well as to supervise the compliance with safety requirements in our premises. Our legitimate interests include also analysis of the Site and operation thereof, and introduction of improvements.

We process your personal data for the following purposes described below.

  • Provision and administration of products and services

  • Protection of our interests and interests our customers, customer relations management

  • Marketing

  • Performance of duties determined in regulatory enactments

 

TO WHOM YOUR PERSONAL DATA MAY BE TRANSFERRED?

We may deliver your personal data to the following categories of recipients:

  • personal data processors, who provide certain services to use and process personal data on our behalf, for example, for individual beauty care service providers, performing activities in the Florence SPA, IT service providers, personal data management and analysis service providers, financial and legal advisors and marketing service providers etc.;

  • other personal data receivers, such as state or municipal authorities (State Revenue Service, Lotteries and Gambling Supervision Inspection etc.) as well as courts, in order to provide performance of duties determined in regulatory enactments or protect our interests;

  • third persons in case of merger, acquisition of companies, sale of assets of the company or transfer of services to another service provider.

 

FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

We store your personal data as long as it is necessary for the relevant purposes of personal data processing. The period of storage may be based on the contract, our legitimate interests or applicable regulatory enactments.

HOW DO WE ENSURE SAFETY OF YOUR PERSONAL DATA?

In order to guarantee safety of your personal data, we have introduced electronic, physical and administrative security measures and solutions. Your personal data are protected against unauthorized access, disclosure, alteration or destruction by other organizations or private persons.

 

WHAT ARE YOUR RIGHTS?

With regards to your personal data processing you have the following rights:

  • to receive information about your personal data that we process and to access data;

  • to request to rectify personal data, if they are inaccurate or incomplete;

  • in certain cases to request erasure of personal data, for example, when the personal data are processed on the basis of your consent that you revoke;

  • to object to processing of your personal data if they are processed on the basis of our legitimate interests;

  • in certain cases to request to limit personal data processing, for example, when inaccurate personal data are processed or personal data processing is not legal;

  • to revoke consent for personal data processing, including for receipt of marketing notices;

  • to request to transmit personal data, you have provided in any of the most frequently used electronic formats and being processed on the basis of consent and fulfilment of the contract;

 

VALIDITY AND AVAILABILITY OF THE PRIVACY POLICY

This privacy policy shall be in force as of 01 November 2019.

In order to ensure our obligations with regards to personal data processing, we regularly monitor our activities in the area of personal data processing. Therefore we have the right to unilaterally amend this privacy policy at any time.

       Copyright 2019 Florence All Rights Reserved    |    Rozu 4, Marupe Region, LV-2167 Marupe, Latvia

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